Shipping Information
Shipping Fees
The Wild Tribe offers free standard shipping (2 to 7 business days) on all orders above 130$ purchased in Canada and US.
Order Notifications & Tracking
After placing your order, you will receive an order confirmation email, followed by a tracking notification once your order has shipped. Please check your SPAM or Junk Mail folder if you do not receive these emails.
To track your order status, log in to your account on our website. If you don’t have an account yet, create one using the email address from your purchase.
Shipping Times & Methods
All inflatable paddleboards, accessories, and equipment are shipped via multiple carriers depending on the location such as Nationex, GLS, UPS, ICS Courier, Canpar, Delivro, FedEx, Canada Post, and other carriers. Items may arrive in separate packages.
Please allow 7 to 21 business days for delivery in the following regions:
Non-urban or remote areas in Quebec
Non-urban or remote areas in Ontario
Non-urban or remote areas in Alberta
Non-urban or remote areas in British Columbia
Non-urban or remote areas in Saskatchewan
Non-urban or remote areas in Manitoba
Non-urban or remote areas in New Brunswick
Non-urban or remote areas in Nova Scotia
Northwest Territories
Newfoundland & Labrador
Nunavut
Prince Edward Island
Yukon
Shipping FAQ
Can I change my shipping address?
Once a tracking number has been issued, we can no longer modify your address. Please contact the shipping carrier directly to attempt a reroute. Additional fees may apply.
Can I cancel my order?
Orders cannot be canceled once shipped. However, you may return items within 45 days, but return shipping costs are your responsibility.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking details to be updated.
I haven’t received all my items—what should I do?
If any items are missing, check the other packages, as your order may have been shipped separately. If you experience delays or a lost package, please wait 10 business days after the expected delivery date before contacting us.
Can I pick up my order at the warehouse?
Yes! The Trois-Rivières warehouse pickup option is available at checkout. Simply select this option when placing your order. You can then pick up your purchase during our business hours.
For more details, visit our FAQ page or contact our customer service team.
Shipping Information
Shipping Fees
The Wild Tribe offers free standard shipping (2 to 7 business days) on all orders above 130$ purchased in Canada and US.
Order Notifications & Tracking
After placing your order, you will receive an order confirmation email, followed by a tracking notification once your order has shipped. Please check your SPAM or Junk Mail folder if you do not receive these emails.
To track your order status, log in to your account on our website. If you don’t have an account yet, create one using the email address from your purchase.
Shipping Times & Methods
All inflatable paddleboards, accessories, and equipment are shipped via multiple carriers depending on the location such as Nationex, GLS, UPS, ICS Courier, Canpar, Delivro, FedEx, Canada Post, and other carriers. Items may arrive in separate packages.
Please allow 7 to 21 business days for delivery in the following regions:
Non-urban or remote areas in Quebec
Non-urban or remote areas in Ontario
Non-urban or remote areas in Alberta
Non-urban or remote areas in British Columbia
Non-urban or remote areas in Saskatchewan
Non-urban or remote areas in Manitoba
Non-urban or remote areas in New Brunswick
Non-urban or remote areas in Nova Scotia
Northwest Territories
Newfoundland & Labrador
Nunavut
Prince Edward Island
Yukon
Shipping FAQ
Can I change my shipping address?
Once a tracking number has been issued, we can no longer modify your address. Please contact the shipping carrier directly to attempt a reroute. Additional fees may apply.
Can I cancel my order?
Orders cannot be canceled once shipped. However, you may return items within 45 days, but return shipping costs are your responsibility.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking details to be updated.
I haven’t received all my items—what should I do?
If any items are missing, check the other packages, as your order may have been shipped separately. If you experience delays or a lost package, please wait 10 business days after the expected delivery date before contacting us.
Can I pick up my order at the warehouse?
Yes! The Trois-Rivières warehouse pickup option is available at checkout. Simply select this option when placing your order. You can then pick up your purchase during our business hours.
For more details, visit our FAQ page or contact our customer service team.