Informations sur la garantie

WARRANTY POLICIES - THE WILD TRIBE - INFLATABLE PRODUCTS, ACCESSORIES & EQUIPMENT - Revised on October 8, 2024

UPON RECEIPT OF YOUR PRODUCT, PLEASE CHECK AND REPORT ANY MANUFACTURING DEFECTS.

The Wild Tribe ("The Wild Tribe") offers a limited and non-transferable warranty (the "Limited Warranty") to the original consumer purchaser ("You" or the "Buyer") for its products. This warranty covers material and manufacturing defects that appear during normal use of purchased items, including paddleboards (referred to as "Paddleboard Products"), accessories ("Accessory Products"), and equipment ("Equipment") (collectively referred to as "Products").

Any board purchased from an unauthorized reseller, whether online or in-store, is not eligible for this warranty. Any warranty claim must be accompanied by proof of purchase.

This Limited Warranty is subject to the terms and conditions below, which may change without notice. PLEASE NOTE THAT CERTAIN ITEMS ARE EXCLUDED FROM WARRANTY. THESE EXCLUSIONS ARE SPECIFICALLY LISTED AT THE END OF THIS DOCUMENT.

The Wild Tribe offers up to a 1-year warranty on purchased products. A proof of purchase is required to submit a warranty claim.

LIMITED WARRANTY DURATION:

• 3 YEARS from the date of purchase for seam leaks on The Wild Tribe paddleboards.

• 2 YEARS from the date of purchase for other defects on The Wild Tribe paddleboards.

• 1 YEAR from the date of purchase for accessories included with The Wild Tribe paddleboards.

• 1 YEAR from the date of purchase for all equipment and accessories.

• 90 DAYS limited warranty from the date of purchase on electric batteries, electric pumps, and speakers.

THE LIMITED WARRANTY COVERS ONLY MATERIAL AND MANUFACTURING DEFECTS, INCLUDING:

• Seam leaks.

• Excessive manufacturing defects such as PVC delamination, deck pad separation, and board warping.

• Handles.

THE LIMITED WARRANTY ON PADDLEBOARDS DOES NOT COVER DAMAGE IN THE FOLLOWING CASES:

• Misuse of products.

• Lost or stolen products.

• Damage caused by impact with rocks, docks, etc.

• Normal wear and tear or natural aging of the product.

• Damage due to improper storage at temperatures above 28°C or below 5°C.

• Marks on the PVC caused by dropstitch.

• Marks or folds due to storage or rolling of the board.

• Typical textures or folds on D-rings or mounts for inflatable boards.

• Color differences due to screen display variations.

• Damage from transporting the board on a car roof.

• Damage to the fin or fin box due to impact.

• Damage caused by prolonged exposure to sunlight.

• Improper handling (air travel, loading/unloading, rolling on concrete, modifications, etc.).

• Natural disasters, fire, or accidents.

• Failure to perform proper maintenance.

• Consequences of improper use according to instructions.

• Damage caused by unscrewing the valve to deflate the board.

• Second-hand purchases.

• Use of the product in a manner not consistent with the manual or documentation.

• Boards used for commercial purposes (unless an agreement is made).

THE LIMITED WARRANTY ON ACCESSORIES DOES NOT COVER DAMAGE IN THE FOLLOWING CASES:

• Misuse of accessories.

• Lost or stolen accessories.

• Accessories used for commercial purposes.

• Second-hand accessory purchases.

• Damage from dropping the paddle.

• Water entering paddles.

• Sinking accessories.

• Using accessories outside their intended purpose.

• Normal wear, chipping, cracks, etc.

• Color differences due to screens.

• Damage from impact with rocks, docks, etc.

• Discoloration.

• Natural disasters, fire, or accidents.

• Failure to perform proper maintenance.

• Consequences of improper use according to instructions.

• Damage due to improper handling (air travel, modifications, etc.).

WARRANTY CLAIM PROCEDURE:

The Wild Tribe, when processing a warranty claim, reserves the right, at its sole discretion, to prioritize product repair to reduce the company’s environmental impact. If repair is not possible or is too costly, The Wild Tribe will replace any product deemed acceptable under warranty. If the product is unavailable, the customer may choose another model of the same price or receive store credit equivalent to the amount paid to obtain a new product.

To submit a warranty claim, please complete this form.

All warranty claims must be initiated before the warranty period expires and completed within 5 business days of receiving authorization from The Wild Tribe.

GENERAL NOTES:

BY PURCHASING YOUR PRODUCT, YOU AGREE TO THE POLICY DESCRIBED ABOVE.

WARRANTY DISCLAIMER FOR ALL PRODUCTS

EXCEPT AS EXPRESSLY STATED HEREIN, The Wild Tribe EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES REGARDING ALL PRODUCTS. THE DISCLAIMED WARRANTIES INCLUDE, BUT ARE NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO ALL BUYERS. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, THAT EXTEND BEYOND THE LIMITED WARRANTY. THE LIMITED WARRANTY GRANTS YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

The Limited Warranty does not apply to the following cases, and The Wild Tribe does not offer any express or implied warranties for the following products:

• Products that cannot be verified with proof of purchase.

• Products purchased from a seller other than The Wild Tribe or its authorized retailers.

• Products purchased in bulk with a volume discount.

• Products purchased for commercial use.

• Products purchased second-hand.

LIMITATION OF LIABILITY

IN NO EVENT SHALL The Wild Tribe BE LIABLE TO YOU FOR AN AMOUNT EXCEEDING THE TOTAL AMOUNT PAID FOR THE PRODUCT(S) IN THE ORDER GIVING RISE TO SUCH LIABILITY. THIS LIMITATION APPLIES EVEN IF THE PRODUCT FAILS TO MEET ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL The Wild Tribe (OR A REPRESENTATIVE OF The Wild Tribe) BE LIABLE FOR SPECIAL, DIRECT, OR INDIRECT DAMAGES, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSS OF CUSTOMERS, LOSSES OR EXPENSES RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCTS, PERFORMANCE OR NON-PERFORMANCE OF ANY OBLIGATION UNDER THESE TERMS, OR FROM THE FAILURE OF THE PRODUCTS TO MEET THIS CONTRACT OR THE LIMITED WARRANTY, EVEN IF ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

PRODUCT WARNINGS

YOU ARE RESPONSIBLE FOR READING THE WARNINGS AND INSTRUCTIONS THAT COME WITH THE ITEMS YOU PURCHASE FROM The Wild Tribe. The Wild Tribe IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM YOUR FAILURE TO FOLLOW THESE WARNINGS OR INSTRUCTIONS. PLEASE USE ALL The Wild Tribe PRODUCTS SAFELY AND RESPONSIBLY.

SHIPPING COSTS FOR WARRANTY CLAIMS

If a product is replaced under warranty, The Wild Tribe will cover the shipping costs of the replacement product to the original address or another address within the same country. Shipping outside the original delivery country is at the customer's expense.

For warranty-eligible returns:

• The Wild Tribe covers return shipping costs for 3 months after purchase.

• After 3 months, the customer is responsible for return shipping costs. The Wild Tribe offer their preferred shipping rates and cover 25% of the cost for the shipping both ways.

A 14-day deadline applies to return defective products upon warranty approval.

INFLATABLE BOARD WIDTH TOLERANCE

Inflatable board width tolerance may vary by (+/- 1.5 cm).